加拿大essay代写:领导力和服务运营管理

加拿大essay代写:领导力和服务运营管理

在这两项业务中,都有对质量的强烈考虑,包括性能、可靠性和美观。交付过程中的质量对可靠性和成本有显著影响,是决定顾客满意与否的主要因素。目前,星巴克一直在为巧克力和咖啡爱好者提供冷热饮料,并提供一些补充食品。为了保证顾客的忠诚度,在保证口味标准化的同时,还要保持整洁和干净(pantsa – syvaniemi et al., 2012)。星巴克一直在定期检查质量,对员工进行针对性的培训,同时提供手机应用订单,避免排长队。

格洛丽亚牛仔裤是星巴克最大的竞争对手之一,不仅提供或多或少相同的服务,而且在目标客户中拥有相似的属性。然而,关键的区别可以通过交付服务的空间来强调。在未来,民族文化在任何企业的本地化或标准化决策过程中都扮演着重要的角色。因此,星巴克的业务在市场份额上一直面临着巨大的损失,因为与Gloria Jeans相比,星巴克的服务交付更加标准化。对星巴克来说,核心品牌的改变将是一个巨大的变化,不仅是在业务方面,而且在全球目标客户方面。在这种情况下,我们更有可能着眼于创新,将咖啡服务于更大的细分市场。

加拿大essay代写:领导力和服务运营管理

任何企业不仅要关心在短期内的生存,而且要在长期内保持不变。特派团在规划过程中有重要的参与,阐明本组织存在的理由或目的。这就是领导的作用极其重要的地方。领导者负责适当地考虑企业的使命和愿景陈述,为维持理想的未来提供重要的机会。领导者往往对具体的成就有一个愿景,同时确保其沟通和策略的演进,以实现这个愿景。他们负责调动人们的积极性,并具有谈判资源和为实现目标提供额外支持的能力。在这种情况下,领导者需要一定的技能。这些技能如下:

有一个明智的使命

是有魅力的

能够影响他人为共同目标而努力

是决定性的

能够运用创造力。

加拿大essay代写:领导力和服务运营管理

In both the businesses, there is strong consideration of quality, encompassing it as per performance, reliability and aesthetics. Quality in the process of delivery has a significant effect on dependability and costs, acting as a major factor determining satisfaction or dissatisfaction of the customers. Currently, Starbucks has been offering cold and hot beverages for chocolate and coffee lovers, with complementary provision of some food items. There is maintenance of tidiness and cleanliness along with the standardization of taste to ensure loyalty of the customers (Pantsar-Syväniemi et al., 2012). Starbucks has been regularly checking quality, providing specific training to the staff members along with orders of mobile application for the avoidance of long queues.

Gloria Jeans is among the biggest competitor of Starbucks, not only offering more or less the same services, but also sharing similar attributes in the target customers. However, the key difference can be highlighted with the space of delivering services. Further ahead, a significant role is played by national culture in the process of decision making for any business with respect to localization or standardization. Therefore, the business of Starbucks has been facing significant loss in the market shares because of standardizing the delivery of services in comparison with Gloria Jeans. For Starbucks, change in the core brand will turn out to be a drastic change not only in terms of the business, but also in terms of the target customers across the globe. In such a scenario, there is more viability for looking at innovation to serve coffee to a large segment.

加拿大essay代写:领导力和服务运营管理

Any business should not only show concern towards surviving in the shorter run, but also for retaining the same in the longer run. There is a crucial involvement of mission in the process of planning, setting out the rationale or purpose for the existence of the organization. This is where the role of leadership is extremely crucial. Leaders are responsible for the appropriate consideration of mission and vision statement of the business, providing significant opportunities to maintain a desirable future. Leaders tend to perceive a vision for specific achievements, while ensuring its communication and evolving strategies in order to realize the vision. They are responsible for the motivation of people, provided with the ability of negotiating the resources and additional support for the achievement of goals. In such a setting, leaders require certain skills. These skills are as follows:

having a sensible mission

being charismatic

being able of influencing others for working towards a common goal

being decisive

being able of using creativity.