Most of the clients that raise a home loan have a current relationship with their bank but still the participants did not rate the bank change hassle as an essential factor to influence the selection of lenders. Current banking relationships of the clients are taken into consideration through brokers when they select a lender and if client has satisfaction with their current banks there is more likeliness that they will select to remain with this bank instead of any other bank. Furthermore, service towards brokers was provided as a highest rated factor when making decisions to select a lender. This was consistent with the manner brokers indulged in rating this factor when they referred their business to their lender of preference.
Most participants viewed their relationship with the lenders as an essential factor. Those lending possess staff quality, provide individual service and have a capability of making a deal work properly. These make brokers service distinctive in terms of advantage.
The last question was pertained the most stressful circumstance the mortgage broker has faced. 80 percent of the mortgage brokers were under-confident at first and this was the key reason why they got themselves into stressful circumstances. Also the remaining 20 percent were in agreement to the perspective that provision of training was stressful for newly recruited mortgage brokers along with issues faced with clients.
Mortgage brokers have become important players in the process of mortgage lending since the past 2 decades. However less research has been conducted to focus specifically over their services provided, their training needs, their stressful moments or their key strengths. This paper was an insight into each of these perspectives with regard to a mortgage broker. This research is of the conclusion that there are diverse roles and services that mortgage brokers provide and their efficiency along with effectiveness (Bachelor, 2014).
With proper training and skill, mortgage brokers are able to successfully establish themselves in their industry. It is apparent from the perspective of this paper that most of the brokers from mortgage industry, are not supposed to undergo a proper process for training there are some who have no knowledge over their present ethical best practices and obligations applicable while taking to consumers. Throughout this research, it was evident that mortgage brokers will face various changes in the future. These changes will come into being due to rising foreclosure rates and recent add-on across the market of subprime application called for more regulations over each aspect for mortgage and its relative processes including duties and responsibilities of the broker (Bachelor, 2014).