Finally, in using a new information system with their supply chain, WCC should also share facts on what they are planning to do and how it would affect different levels of stakeholders, including the consumer. The consumer should be aware of the form of changes that WCC plans and how it could affect them in real time. Both pros and cons for customers are to be presented along with why the company believes that this is a sustainable strategy.
Melinda Sanders is in a position to properly understand WCC North America’s problems. She has correctly assessed the problem. Despite the custom responsive teams they had in different product divisions and their competitive advantage, the lack of an information system was continuing to be a bottleneck. Instead of blindly investing into an information system she wants to sit down and discuss on what form of strategy the investment into information systems has to follow. This shows that she is ready to discuss the problem with different stakeholders, assess it for pros and cons and then plan for a decision. When the decision is worked out with the C suite the issues with global operations and changes could also be assessed in a much better way. Melinda Sanders could be said to be in a position to understand the issue.
WCC North America’s current situation might not be applicable across its global operations. This is because not all of its partners or even its source and manufacturing countries might be in a position to support information management needs. A centralized integrated information system such as WCC supply chains would need much technology support.
Some countries are still in developmental state when it comes to information management and others that are seen to be more developed to support operations. The nature of the problem now changes as the issue is no longer about improving efficiency of supply chain. The issue will be about how consistent IT infrastructure is present in all its global operations. WCC has to consider some form of long term strategy here in order to address this issue.